By using automation and working smarter, we aim to strengthen our relationships with customers.
Deepening
Hans believes in deepening our existing customer base: “This requires us to take stock of where we can truly support our clients. In my opinion, the best way to do that is to talk to the people doing the work on the ground about their wishes and experiences.”
Intensification
“That’s why we want to intensify those visits further in 2026,” says Hans. “I think I’ve now met more than eighty percent of our customers in person. I learn a lot from that. By literally seeing ‘how customers suffer’ in practice, we can develop solutions that are better suited to extreme conditions.”
Efficient
Hans: “Then we work out those practical insights. We want to make that translation even more efficient. That’s why Stefan’s arrival and the division of tasks are important for our processes. Reducing the workload frees up capacity, creating more time for personal customer contact and listening to customer needs.”
Growth potential
“I see a lot of growth potential in our existing customer base,” says Hans. “This can be achieved through good communication and smarter responses to customer forecasts. For example, consider the parts needed for the coming year. We want to provide preventive solutions that avoid downtime and high costs.”
Selective acquisition
He continues: “Rather than replacing an entire engine reactively, it is often much more efficient and profitable to identify a problem earlier and solve it with smaller, smart interventions, such as replacing a filter.” Hans: “That’s why our acquisition is selective. We continue to focus on South-West Africa and mining companies.”
Expansion
“The most important investments for the expansion and renovation of our location in the Netherlands were made last year,” explains Hans. “For example, in addition to a larger workshop and better office facilities, this has also had a positive impact on the experience and atmosphere within our team. And that naturally benefits our performance!”
Experienced team
“We have a strong, experienced team with a promising future,” says Hans. That’s why I don't expect many changes in 2026. As I said, we will be working internally to improve efficiency through automation. However, if growth through commercial activities puts more pressure on us in the long term, we will, of course, invest in expansion!”
In-depth customer understanding
The 2026 strategy is clear. Hans concludes: “In-depth customer understanding through personal contact. This is combined with automation to create space for customer-focused working. We will grow by anticipating the needs of existing customers more intelligently. That is where our strength lies, and how we distinguish ourselves in a competitive market.”
Driven to serve in 2026!
